Clear the technical blockage
The same fault stops recurring
A diagnosis of the fault that is slowing you down now, and a fix with the cause documented, not a patch that comes back next month.
The problem it solves
There is a fault that keeps reappearing. Every time it is put out by hand, nobody has written down why it happens, and the real cost is not the incident itself but the hours spent attending to it.
What I do
I read the system using the access you already have: logs, configuration, deployments, change history. I reproduce the fault, isolate the cause, and fix that cause rather than the symptom.
I work across Linux servers, containers and Kubernetes, public and private cloud, deployment pipelines and infrastructure defined as code. That is where the faults nobody manages to close tend to live: the ones that appear between two pieces and belong to neither.
Scope
- Included: one specific incident or recurring symptom, in a bounded system, from diagnosis to the fix in production.
- Not included: 24/7 on-call cover. If you want hours every month, there is maintenance. If the diagnosis shows the problem runs deeper, I say so in writing and the structural fix is scoped separately.
Deliverables
- A written technical diagnosis within 48 working hours of getting access.
- The fix in your repository or configuration, reviewable and reversible.
- A short root-cause report: what was happening, why, and how it was solved.
- An alert or check that warns you if the fault starts to come back.
- A review after 30 days with the real data.
How it is measured
Before starting we count how many times the fault occurred last quarter and how many hours went into handling it. That number is the one that has to come down, and we look at it again after thirty days.
What I need from you
Read access to the affected system and half an hour with someone who knows the history. Nothing else to begin.